Delivery Inspection
Over 99% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:
IMPORTANT! You have 3 business days to call us at 1-888-556-8121 to report any damage.
STANDARD DELIVERY:
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 1-888-556-8121 to report the damage.
FREIGHT DELIVERY:
If you authorize the freight company to leave freight without a signature, Islands in the Sun cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.
If your order ships via freight, please follow these steps:
Step 1 Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.
If a pallet(s) or piece(s) is missing:
Step 2 Inspect the packaging for external damage.
If you notice exterior damage:
PLEASE NOTE Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
Step 3 If there is no visible external damage, please sign for your freight.
Step 4 Please inspect your items for concealed damage after the driver has left.
IMPORTANT! You have 3 business days to call us at 1-888-556-8121 to report any damage.
30 Day No-Hassle Returns
Here at Islands in the Sun, we want you to have a great experience with us! That's why we offer a simple, crystal clear return policy. We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund (minus actual shipping costs we incurred).
If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.
If your return will be coming back via freight truck, we will require you to get us a photo before your return will be authorized. This can be as simple as a cell phone pic ! We just need a "before" picture in case there is any damage to the item on its way back to us.