Shipping & Returns

Delivery Inspection

Over 99% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

IMPORTANT! You have 3 business days to call us at 1-888-556-8121 to report any damage.

STANDARD DELIVERY:

If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 1-888-556-8121  to report the damage.

FREIGHT DELIVERY:

If you authorize the freight company to leave freight without a signature, Islands in the Sun cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If your order ships via freight, please follow these steps:

Step 1 Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.

If a pallet(s) or piece(s) is missing:

• §  Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces"
• §  Call us at 1-888-556-8121 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

Step 2 Inspect the packaging for external damage.

If you notice exterior damage:

• §  Open the box and inspect for concealed damage before signing the delivery receipt.
  If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 1-888-556-8121. (If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible. )
• §  Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.

PLEASE NOTE Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

Step 3 If there is no visible external damage, please sign for your freight.

Step 4 Please inspect your items for concealed damage after the driver has left.

IMPORTANT! You have 3 business days to call us at 1-888-556-8121 to report any damage.

30 Day No-Hassle Returns

Here at Islands in the Sun, we want you to have a great experience with us! That's why we offer a simple, crystal clear return policy. We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund (minus actual shipping costs we incurred).

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.

If your return will be coming back via freight truck, we will require you to get us a photo before your return will be authorized. This can be as simple as a cell phone pic ! We just need a "before" picture in case there is any damage to the item on its way back to us.